Return Policy

Effective for all purchases made online in Canada on or after September 28th, 2026.

We want you to love your home and the items you choose to bring into it. If something isn't right, we're here to make returns hassle-free—so you can get back to enjoying your happy place.

Standard Return Window

Most items may be returned within 30 days of delivery. Seasonal merchandise is subject to designated return-by dates, as specified at the time of purchase or on the applicable product page.

Extended Holiday Returns: items purchased between November 1 and December 24 may be returned until January 15 of the following year. Seasonal merchandise is exempt from the extended holiday return policy.

Clearance items are final sale and are not eligible for return.

Condition Requirements

To qualify for a full refund, items must be:

  • Unused, unassembled, and in new condition
  • In original packaging, with all inserts, hardware, and manuals included
  • Accompanied by proof of purchase (order confirmation, receipt, or account lookup)
  • Items that have been assembled, installed, or show signs of use may be eligible for a partial refund at our discretion, or the return may be declined.
Furniture, Mattress & Oversized Product

Because of the investment involved in larger pieces, these categories have tailored terms:

Furniture, Area Rugs and Oversized items: Our furniture and oversized items can be returned within 30 days of receipt, if it is in its original packaging and box, and in sellable condition (e.g. no stains, tears, or other soiling including odors).

To help cover transportation costs, the return shipping fee for oversized items is $139.00. For returns originating from the Territories or remote areas, shipping charges will be calculated once the return request is submitted to ensure the most accurate rate.

Mattresses

Changed your mind? Unopened mattresses are eligible for a full refund within 30 days of purchase.

We want you to love your mattress. That's why open mattresses are eligible for a one-time exchange within 100 days of delivery, giving you the opportunity to try a different mattress that better suits your comfort preferences.

If you choose a mattress of greater value, you will simply pay the difference in price. If you select a mattress of lower value, we will refund the price difference to your original method of payment, so you are only paying for the mattress you keep.

Please note that open mattresses are eligible for exchange only and cannot be returned for a refund.

You can request a mattress exchange within 100 days of delivery. Simply reach out to our Customer Service team here, and we'll guide you through the next steps.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect: Contact us within 48 hours of delivery and include photos of the item. Our Client Experience team will follow up to make it right. No restocking fee applies.

Refund Method & Timing

Refunds are issued to the original payment method. Merchandise credit or e-gift card purchases are refunded as merchandise credit.

Please allow up to 5 business days after we receive and inspect your return to process your refund. Your banking institution may take additional time for your refund to post on your statement.

Returns must be started within the applicable return window. Items shipped back without starting a return through our return portal may be delayed or declined.

Original outbound shipping fees will not be refunded.

Return Shipping Fees

To help cover the cost of return shipping, the following fees apply and will be deducted from your refund:

  • Small Parcel Returns: A flat fee of $14.95 per return order applies to eligible small items that are returned together in a single package using one prepaid return shipping label.
  • Large Parcel Returns: A flat fee of $40 per return order applies to large items that require their own dedicated shipping box due to their size or weight.
  • Oversized Returns: To help cover transportation costs, the return shipping fee for oversized items is $139.00.

Return shipping fees are charged once per return order based on the type of item(s) being returned. If your return includes both small and large parcel items, the applicable fee(s) will apply based on the shipping requirements of each item.

Gift Returns

Items that were received as a gift may be returned for merchandise credit with a gift receipt or refunded if the original receipt is provided.

How to Start a Return
  1. Log in to your account or visit our returns portal with your order number.
  2. Select the item(s) and reason for return.
  3. Choose refund, or merchandise credit.
  4. Print your shipping label. Please note that a flat fee will be deducted from your refund to help cover the cost of return shipping, based on the size of the parcel as detailed under the topic "Return Shipping Fees."

Questions? Our Customer Care team is available by chat, or email to help with any return, and can advise on the best option for large or custom items before you buy.